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FAQ's

Frequently Asked Questions

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How long will my order take?

All orders usually gets shipped within 5-7 working days. So you can expect a delivery between 8-10 days.

Exceptions:

For orders containing either custom products do expect a delivery between 12-15 days as these are made to order. 

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

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What should I do if I have received only a part of my order?

  • We make sure that all the products are sent to you in one package. Please mail at kanikaadvani@etceteramart.com with the details of missing product but within 24 hrs of receiving your order. We shall check and get it sorted asap.

 

My tracking link shows 'delivered' but I have not received the package. What do I do ?

  • Please drop us a mail at kanikaadvani@etceteramartcom within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs

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Return / Refund / Replacement

  • No refund is possible for any product.

  • No return / exchange is possible for customized products.

  • No return / exchange is possible for face masks. 

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What do I do if I have received a damaged product?

  • Please do not worry. Drop us a mail at kanikaadvani@etceteramart.com with images of the damaged product within 48 hours of receiving the order. We will check and have the product replaced. 

  • Please note that the damaged products must be returned (with all the tags intact) within 7 days of receiving the order and please pack the items securely to prevent any further loss or damage during transit.

  • Alternatively, we could provide you with a coupon code to redeem against your next purchase, so you could shop with us again & again & again, we just do not wish to let you go.​

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Cancellation :

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How can I cancel my order ?

When can I cancel my order ?

  • Orders can be cancelled only if it has not been shipped from our warehouse. Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.

  • No cancellation applicable for customized products once the order is placed. 

  • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honored.

  • Upon successful cancellation of the order, we would provide you with a coupon code to redeem against your next purchase.

 Can I cancel my order once the product has been shipped?

  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

  • Once shipped, we will not consider cancellation requests.

  • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honored.

 

Currency Transactions

All transactions are processed in Indian Rupees (INR). 

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Do you do customized products?

Hell yes! If your order quantity is sizable enough, then do contact us: kanikaadvani@etceteramart.com and we would love to make Quirky, Wonky, Funky, Comicky, Fantastiky, Maskter-Blastiky products for you!

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